Last updated: 18/09/2025 09:03:26
Number of Concerns, Complaints and Compliments received.
| March | April | May | June | July | August | September | Total | |
|---|---|---|---|---|---|---|---|---|
| Concern | 7 | 8 | 8 | 7 | 9 | 6 | 4 | 49 |
| Complaint (Quick Resolution) | 10 | 3 | 8 | 13 | 23 | 18 | 11 | 86 |
| Complaint (Closer Look) | 18 | 16 | 9 | 15 | 14 | 24 | 34 | 130 |
| Compliment | 157 | 172 | 124 | 151 | 133 | 89 | 48 | 874 |
| Total | 192 | 199 | 149 | 186 | 179 | 137 | 97 | 1139 |
Friends and Family Test (FFT) data.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how. The question we ask is ‘Thinking about the service we provide. Overall, how was your experience of our service?
| Month Period | Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don't Know | Total |
|---|---|---|---|---|---|---|---|
| March | 180 | 28 | 10 | 4 | 5 | 3 | 230 |
| April | 181 | 59 | 17 | 10 | 29 | 5 | 301 |
| May | 165 | 47 | 16 | 11 | 18 | 4 | 261 |
| June | 174 | 41 | 17 | 16 | 14 | 4 | 266 |
| July | 90 | 47 | 9 | 9 | 23 | 6 | 184 |
| August | 81 | 29 | 7 | 12 | 23 | 5 | 157 |
| September | 63 | 17 | 7 | 9 | 11 | 107 |
Total number of completed electronic feedback surveys
| April | May | June | July | August | September | |
|---|---|---|---|---|---|---|
| Total | 148 | 163 | 159 | 149 | 103 | 83 |
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